РЕГЛАМЕНТ ПРОГРАММЫ ЛОЯЛЬНОСТИ «FRIENDS 2 FRIENDS»
Prin prezenta compania"Trabo-Plus" SRL derulând activitatea sa economică sub marca comercială „Andy’s Pizza” și „La Plăcinte” ( pe teritoriul orașelor Chișinău și Bălți) anunță participanții despre încetarea programului de loialitate Friends 2 Friends din data de 01.01.2019.
Bonusurile acumulate anterior pot fi utilizate pentru achiziționarea mărfurilor și serviciilor atât prin intermediului serviciul de livrare cât și în cadrul restaurantelor «Trabo-Plus» SRL (inclusiv mărfuri din magazinele „Andys`s Store”) pînă la 31.12.2019.
data publicării 13.12.2018
REGULATIONS OF FRIENDS 2 FRIENDS LOYALTY PROGRAM
"Friends 2 Friends” loyalty program is organized and conducted by the company "Trabo-Plus" SRL, which carries out its activity under the "Andy's Pizza" and "La Placinte" trademarks on the territory of the cities of Chisinau and Balti, hereinafter referred to as "Organizer".
Participants in this Program are required to comply with the rules set out in the Regulations of the Program, as described below, hereinafter referred to as the "Regulations".
The "Regulations" are published on the websites www.laplacinte.md and www.andys.md, «Andy's Pizza» and «La Placinte» mobile applications, but it is also available in each of the restaurants within the trade network of «Trabo-Plus» SRL, which operates under "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinau and Balti cities.
The use of the Program Participant Card constitutes a confirmation of acceptance by the Participant of the conditions set out in these "Regulations". In case of breach by the Participant of any conditions provided by the "Regulations", the "Organizer" reserves the right to block without warning the card and the bonus account of the Participant until clarifying the circumstances.
1 GENERAL PROVISIONS
1.1 The program is a system of mutual relations, valid in the restaurants of the trade networks of "Trabo-Plus" SRL, which carries out its activity under the "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinau and Balti cities, based on the use of «Andy's Pizza» and «La Placinte» mobile applications and plastic cards. The program provides a system of accumulation of bonuses for the purchase of goods and services, visits to «Andy's Pizza» and «La Placinte» restaurants on the territory of Chisinau and Balti cities.
1.2 Program Participants may be natural persons who have reached the age of eighteen (or minors aged between 14 and 18 years with the appropriate consent of the authorized persons) and who have completed a Questionnaire of the Participant in the "Friends 2 Friends" program.
1.3 Friend Card is a plastic card with a unique number and bar code that is used to identify the Program Participant when visiting the restaurants of «Trabo-Plus» SRL, which operates under the "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinau and Balti cities.
1.4 The "Andy's Pizza" and "La Placinte" mobile application is software that allows receiving and making payments with bonuses, and it includes information about the Program as well.
1.5 Bonuses are conventional units, registered in the account of the Program Participant, and offered in the case of the purchase of goods and services in the restaurants of "Trabo-Plus" SRL, which carries out its activity under the "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinau and Balti cities. Subsequently, bonuses can be used to pay for the goods and services, including the goods from Andy's Store and the restaurants of the "Trabo-Plus" SRL Company, which carries out its activity under the "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinău and Balti cities.
1.6 Limited offers are step-up actions that being used by the Program Participant increase the number of bonuses accumulated during a certain period.
1.7 Bonuses are valid within 365 days after entering into the account of the Participant in the Program. The current bonus / MDL rate is indicated on the site. The bonus / MDL rate is conventional; the bonuses cannot be exchanged in monetary units.
2 CONDITIONS FOR PARTICIPATION IN THE PROGRAM
2.1 In order to enter the Program, a questionnaire must be completed confirming the Participant's agreement to join the Program, and his/her consent to personal data processing. Bonus Account and Friend Card are enabled only after completing the questionnaire. The "Organizer" guarantees the confidentiality of the personal data provided by the Participant in the Program during registration, and data obtained in the process of using the Program and the cards, in accordance with the Law on Personal Data Protection.
2.2 The program is valid until December 31, 2018. The program may be extended by the "Organizer".
2.3 In order to receive bonuses, the plastic card of the Program Participant is presented to the Organizer’s employee before the payment receipt is issued or the code is generated at the special compartment of Andy's Pizza and La Placinte mobile application, which is dictated to the employee of the "Organizer" before the payment receipt is issued or the card number of the Program Participant is dictated to the operator if the purchase is made through the delivery. In case of using the services through the websites the card number is indicated by the Program Participant when the order is completed. In case of a delivery order or prior orders via the «Andy's Pizza» and «La Placinte» mobile application or the websites www.andys.md and www.laplacinte.md, the bonuses are automatically calculated for the Program Participant. The number of bonuses is calculated according to the amount of the payment receipt paid with monetary units, without taking into account the payment with bonuses and other discounts, etc. (see details below).
A payment receipt can be used for only one supply of the bonus account, irrespective of the number of Participants in the Program, the items or meals indicated in the payment receipt. Program "Organizer" may refuse to participate in the Program, if there are no technical or other possibilities at the time of the request. Friend Card is a means of identifying the client within the Program; it is not a credit card, nor payment or bank card.
2.4 Bonuses are transferred to the account of the Program Participant and may be used for the purchase of goods or services within 24 hours from their receipt in accordance with the provisions of point 2.3 of the Regulations.
2.5 The program and the card are the property of the "Organizer". The bonuses offered to the Program Participant cannot be sold or transmitted to another person, being used in strict accordance with the "Regulations" of the Program. The risks of losing bonuses while transmitting or losing the card is borne by the Program Participant. The transmission of Friend Card usage rights to a third party is performed only based on a power of attorney from the Program Participant, authenticated by a notary.
2.6 In the event of loss or damage of the card, the Program Participant must notify the "Organizer" in due time, requesting the replacement of the card. The replacement of the card is made on the basis of a request, completed by the Participant. The accumulated bonuses are transferred to the new card and the old card is disabled. Replacement cost is 50 MDL.
2.7 The Program Participant is responsible for the accuracy of the information provided in the Questionnaire, as well as for the updating of the information. "Organizer" has the right to refuse to exchange the bonuses in goods and services, if it is found out a discrepancy between the data indicated in the questionnaire and the data in the Identity Card of the Program Participant.
2.8 "The Organizer" has the right to cancel any Friend Card and the bonus accumulation account linked to the card without warning the Program Participant, in the following cases: 1) Failure to comply with the "Regulations" of the Program; 2) Abuses within the Program; 3) Incorrect data in the Participant's Questionnaire.
2.9 Participants have the right to terminate their participation in the Program at any time, without notifying the "Organizer".
3. BONUS LOYALTY SYSTEM
3.1 The calculation of bonuses is possible after the goods and services have been purchased at the restaurants, through delivery, in case of online order in the restaurants of the network of "Trabo-Plus" SRL, which carries out its activity under the "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinau and Balti cities. Bonuses are calculated in the account of the Program Participant according to the value of the purchased goods and services. Also, the "Organizer" may perform the additional calculation of Discounts in the Participant's Account within the Limited Offers.
3.2 Bonus calculation scheme:
|From 50 up to 99 MDL||20|
|From 100 up to 149 MDL||50|
|From 150 up to 249 MDL||100|
|From 250 up to 499 MDL||200|
|From 500 up to 999 MDL||400|
|From 1000 up to 2999 MDL||900|
|From 3000 and more||2000|
3.3 Bonuses are accumulated in the account of the Program Participant during the implementation of this Program.
3.4 The Program Participant shall cease to benefit by the Bonuses in the following cases: 1) Upon cancellation of the card; 2) Upon cancellation of the bonus account; 3) Upon expiration of 365 days from the date of calculation of the bonus in the bonus account.
3.5 The "Organizer" of the Program reserves the right to unilaterally determine the value of the bonuses and how they can be exchanged for goods or services in the restaurants of «Trabo-Plus» SRL, which carries out its activity under the "Andy's Pizza" and "La Placinte" trademarks on the territory of Chisinau and Balti cities.
3.6 The Organizer informs the Program Participants regarding the information about the loyalty program by publishing them on www.andys.md and www.laplacinte.md or by printing them on special promotional materials. Modifications made to the "Regulations" shall be published on the website 15 days before modifications take effect.
4. FINAL PROVISIONS
4.1 "The Organizer" has the right to make, at its sole discretion, any changes to these "Regulations" after prior notification of the Program Participants 15 days before the changes take effect. The information about these changes shall be published on www.andys.md and www.laplacinte.md.
4.2 "The Organizer" reserves the right to suspend or denounce the Program in any time with the notification of the Program Participants. The "Organizer" is not responsible for the interruption or termination of the Program for any Participant's account, including, but not limited to the responsibility for Bonuses in the account of the Program Participant at the time of interruption or cancellation of the Program.
4.3 Benefit Statement, calculation and payment of all relevant taxes and charges, and the execution of other obligations, provided by law, related to the participation in the Program, is the responsibility of the Program Participant.
4.4 All disputes and divergences between the "Organizer" of the Program and Program Participant shall be solved through negotiations. If the dispute cannot be resolved in accordance with these "Regulations", it shall be solved in accordance with the legislation in force of the Republic of Moldova.